About Us


If you have any queries please contact our customer service team on 020 8678 1018. Our full contact details are as follows:

STARDUST GIFTS LTD
Stardust
18 - 20 Tulse Hill
London
SW2 2TP
United Kingdom
Phone: 020 8678 1018
Fax: 020 8678 7696
Email: geraldine [at] stardustkids [dot] co [dot] uk

Making A Purchase

Browse our store and add any items that you wish to buy into the shopping cart.

If you need to change the contents of your cart click on 'view cart'

If you have a discount code enter it in the coupon code box

Click on 'Checkout' and you will be asked for your name, address and credit card details.

We accept VISA DELTA, SWITCH, VISA, MASTERCARD, AMERICAN EXPRESS

You will receive an automated order confirmation. However, we may still need to contact you if there are any problems with your order.

Shipping And Handling

UK
£2.99 to £6.99 depending on weight.
A next day service is offered at £10 for orders placed before 12 noon (this excludes personalised items and large party agent orders). Next Day orders placed before 12 noon Monday-Thursday will be despatched the same day, to arrive the next working day (*8-6pm). Orders placed after 12 noon Thursday will arrive on the following Monday. Orders placed after 12 Noon Friday & over the weekend will arrive the following Tuesday.

Mainland Europe (EU)
£4.99 up to 1kg. Each additional Kg is charged at £2

Rest of World
£4.99 up to 500g. Each additional Kg is charged at £4.99

Delivery Schedule

Please allow 1 week for UK orders.

International orders are generally received in under 14 days.

Personalised order take an additional 3 days.

CHRISTMAS DELIVERIES: We will be despatching orders right up to 24 December. Please be sure to order before 22 December to ensure you receive your gifts before Christmas.

If possible please do not email us straight after placing an order requesting a delivery date because we receive so many emails and it takes so much time to reply to them. We would rather be spending our time packaging and sending the orders!

Back Orders

It is very rare that we run out of stock. However, if there is an item out of stock we will send you the rest of the goods and the remaining items will follow within a couple of weeks. Please note that payment will be taken at the time of the order in order to allocate the stock to you.

Tax Charges

All our prices include VAT where it is applicable.

Credit Card Security

We assure you that our site is fully secure. This is demonstarted by the gold padlock shown on the screen. When the order is placed on our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8678 1018 (International +44 020 8678 1018) or fax us on 020 8678 7696 or write to us at Stardust 18 - 20 Tulse Hill London SW2 2TP United Kingdom

Privacy Policy

Stardust Gifts Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy

If the goods are unsuitable or faulty please contact us within 7 working days of receiving the goods or return them to us within 28 days. Please return the goods to us at the above address specifying if you would like a replacement or full refund.

If the goods are unsuitable then we must be able to resell the goods so if the packaging has been damaged then we may reclaim the cost of the packaging. We are not able to refund or replace personalised goods unless they are faulty as we are not able to resell them.

You will receive a refund or replacement within 2 weeks of returning the goods

Please return the goods to 18 - 20 Tulse Hill, London, SW2 2TP. Please include a note explaining what you would like us to do.

We are unable to process any queries regarding orders over 90 days unless the items are faulty.

Remittance Terms

Full payment is required in advance of shipping.